As the year rolled over into 1982, I updated David's system with all the changes I had made, and sold yet another system to a company in Arkansas who had twenty convenience stores. They too, were a paper and pencil operation ran by an intelligent woman that became one of my dearest friends. The owner had migrated into the oil business from his job as an oil salesman for a major supplier in the seventies, and became involved with some partners who financed him into the venture. He later bought them out and became the sole owner of the business.
One thing I discovered, common in oil jobber operations, was a real problem with inter-office communications, and there were no exceptions there. The day I arrived to install the computer, the lady who ran the accounting department went on vacation. I was left to work it out with an overworked assistant that I quickly reduced to tears within the first four days. I was asked to leave. With only two exceptions, every customer I had over the next twenty years forgot that in addition to putting 100% effort into getting the computer system up and running, their employees were already giving 100% effort in managing their day-to-day responsibilities with antiquated, paper bookkeeping system. That alone would try the patience of almost any employee.